Pictet Group
Bank Pictet & Cie (Europe) AG
The Group’s European banking headquarters, Pictet & Cie (Europe) SA, transitioned from Luxembourg to Frankfurt/Main on Friday 26 May 2023. The entity’s new name is Bank Pictet & Cie (Europe) AG.
Legal documents
Complaints
You have the option to address a complaint regarding Bank Pictet & Cie (Europe) AG to:
Bank Pictet & Cie (Europe) AG
Beschwerdemanagement
Neue Mainzer Straße 2-4
60311 Frankfurt am Main
Your complaint does not need to follow a specific format.
Upon receipt, we will immediately forward your complaint to our Complaints Management and your Relationship Manager, and we will confirm the receipt of your complaint. Subsequently, we will thoroughly examine the matter and provide you with a response as soon as possible, along with the corresponding outcome. If the processing of your complaint is delayed, we will inform you accordingly.
Alternatively, you have the option to contact the ombudsman for private banks. Bank Pictet & Cie (Europe) AG participates in the dispute resolution process of the Consumer Conciliation Board (www.bankenombudsmann.de). The complaint should be submitted in written form (e.g. by letter, fax, or email) to the Customer Complaints Office at Bundesverband deutscher Banken e.V., Ombudsman for private banks, Geschäftsstelle, Postfach 040307, 10062 Berlin, Fax: 030 1663 3169, Email: ombudsmann@bdb.de. This does not affect your options to file a civil lawsuit or contact the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin).