Contacts

Bank Pictet & Cie (Europe) AG, London Branch, is a stock corporation incorporated in Germany and registered with the German ‘Handelsregister’ (commercial registry no. HRB 131080). Its head office is at Neue Mainzer Straße 1, 60311 Frankfurt, Germany. Its London branch is registered as a UK establishment with Companies House (establishment number BR016925) and its UK establishment office address is Stratton House 6th Floor, 5 Stratton Street, London, W1J 8LA.

Authorised and regulated by the Germany competent authority, the Federal Financial Supervisory Authority (BaFin) and the German Central Bank (Bundesbank). Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Complaints
Bank Pictet & Cie (Europe) AG, London Branch, has a written procedure for the effective consideration and fair and proper handling of complaints from clients in relation to its services. Any written complaint should be sent in writing and addressed to the Head of Compliance, Bank Pictet & Cie (Europe) AG, London Branch, Stratton House, 6th Floor, 5 Stratton Street, London W1J 8LA, UK. You may also make your complaint orally. Our written complaints procedures are available from us on request.

If you are not happy with the way we have resolved your complaint and you are an eligible complainant, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS offers a free, independent review service for resolving complaints. For further information regarding the FOS, please see their website or contact them directly. 

Please note that if longer than six months has passed since our final response letter, the FOS may not be able to consider your complaint other than in very limited circumstances (including where the FOS believes that the delay was the result of exceptional circumstances).

Contact details for the FOS are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Financial Services Compensation Scheme (FSCS)
Your eligible deposits with Bank Pictet & Cie (Europe) AG, London Branch are protected up to a total of £85,000 (or £85,000 for each eligible account holder of a joint account) by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered.

For further information about the compensation provided by the FSCS, please refer to the Financial Services Compensation Scheme leaflet
or visit the FSCS website at www.FSCS.org.uk.

Other important statements 
- Statement on compliance with the Financial Reporting Council’s Stewardship Code
- Modern Slavery Statement